As a platform dedicated to fast and secure digital product delivery, we provide the following details on our delivery methods and expected timeframes to ensure a transparent and reliable shopping experience.

1. Delivery Method

Depending on the type of product purchased, your order will be delivered using one of the following methods:

1) Digital Keys / Gift Cards (Key/Card)

Automated Delivery: Your product key (CD-Key or redemption code) will be processed automatically. A delivery notification will be sent to your registered email address, after which you can access your key in your GVGmall account dashboard.

2) In-Game Currency / Game Items (Gold/Item)

Manual Processing:

These products require manual delivery depending on the game’s characteristics. Delivery methods may include:

a. In-game mail delivery

b. Sending keys or item codes

Specific instructions will be provided after order confirmation via email or customer support message.

2. Delivery Timeframe

Our goal is to complete delivery as quickly as possible once your payment has been successfully processed.

Digital Keys / Gift Cards: Delivery is typically completed within a few minutes.

In rare cases (e.g., payment verification delays or stock validation), delivery may take 10 minutes to 24 hours.

In-Game Currency / Game Items: Delivery is usually completed within minutes.

In rare cases (e.g., payment verification delays or game server issues), it may take 10 minutes to 24 hours.

Note: These deliveries require manual handling and in-game coordination. The exact timeframe depends on server status and player availability.

3. Customer Responsibilities and Important Notes

To ensure successful delivery, please carefully review the following:

Check Your Email:

Once your key has been sent, please check your inbox as well as your spam/junk/promotions folders, as automated emails may sometimes be misclassified.

Provide Accurate Information:

You are responsible for ensuring that the email address and in-game account details provided in your order are accurate.

GVGmall shall not be held responsible for delivery failures or delays resulting from incorrect or incomplete customer information. However, we will make reasonable efforts to assist in resolving such issues.

In-Game Cooperation:

For in-game currency or item deliveries, please follow the instructions provided by our support team or email notifications.

Ensure your character name or in-game ID is correct to avoid delays.

4. Delivery Delays or Missing Products

If you have not received your product within 5–10 minutes after payment, please contact us immediately. Our support team will verify your order status and assist you promptly.

24/7 Live Chat: Available on our website

Email Support: service@gvgmall.com

GVGmall is committed to providing secure and timely service.

Please note that digital product delivery speed may be affected by external factors such as network delays or game server conditions.

We guarantee continuous order tracking and dedicated customer support until delivery is successfully completed.