1.The game golds, items, prepaid cards from GVGmall are delivered digitally and therefore are intangible. Due to the nature of intangible goods we cannot accept any returns.

2. In the case of digital products which have already been sent, the return or refund is possible only as long as the acquired product keys have not yet been redeemed! After the product key has been redeemed on the associated activation platform, redemption is excluded since the product key can be redeemed only once.

Refund may be offered if the following conditions are met:

1.The product is out of stock and users do not want to wait any more.

2.The order is partial delivered, users can request a partial refund for the left.

3.Users do not want to keep the order any morefor any reason if the order is not delivered.

4.Orders were wrong delivered by us.

Non-matching banking information is provided. The online security checking system protects our users from online shopping fraud. Incorrect information will result in your orders failure and refusal of further processing.

Please note: NO refunds will be offered if the users did not get the product because of incorrect delivery information provided by them.

Users should send email to service@gvgmall.com or contact our 24/7 Live Chat with their refund requirement.

The refund time might vary to the different payments, PS: money will be back in 1 to 3 business days.

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